Patron Mood Analysis
Summary
FRT is being used to identify and analyze the emotional state of customers or clients in retail, service, or event settings. This can be used to assess customer satisfaction, determining which products or displays are resonating with customers, and to train employees on how to best interact with customers.
Concerns
Results indicate that while some widespread
deployments are expected by many (e.g., surveillance in
public spaces), others are not, with some making people feel particularly uncomfortable
deployments are expected by many (e.g., surveillance in
public spaces), others are not, with some making people feel particularly uncomfortable